The Objections and Appeals function serves as the administrative forum for any taxpayer contesting an Inland Revenue Department compliance action. This is an independent function within Inland Revenue Department. Objection considers cases from all of the IRD's Operating Divisions. Dispute resolution is the major role of the Objections and Appeals Unit. Many factors are considered in reaching that goal. In every dispute, the Objections and Appeal Section considers the applicable legal and procedural requirements as they apply to the taxpayer's circumstances, evidence, and testimony. The Unit looks to both the law and the facts of a case, to determine an appropriate resolution to a tax dispute.
The main organizational structure is designed to continuously improve operations, employee satisfaction and customer service. The goal is that all taxpayers will get their disputes resolved within a specific time.
Our mission in the Objections and Appeals Unit of the Inland Revenue Department is to resolve tax controversies without litigation, fairly and impartially, in order to enhance voluntary compliance. The Objections and Appeals Unit aims to expedite the settlement of tax disputes without formal trial. We offer what is critical to both the Inland Revenue Department and the tax-paying public - a strong commitment of getting to the right answer, balancing both the Government's need for an efficient tax system, and the taxpayer's right to be treated fairly within the law.